Required skills

communication skills to relate to customers employees and contractors

literacy skills to

develop plans using a set format

interpret business reports

problem solving skills to address common business problems

numeracy skills to check and interpret financial information

technical skills to

deliver contracting services within timelines and budgets

manage human resources within the limits of a small contracting business

manage telecommunications work

Required knowledge

Commonwealth state territory and local government legislative requirements relating to business operation

antidiscrimination

environmental issues

equal employment opportunity

industrial relations

occupational health and safety OHS

compliance requirements within the limits of an installation service business

OHS responsibilities and procedures

sources of advice and specialist services

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

recruit employees and document roles

maintain payroll management records

promote business by identifying growth opportunities and advertising

monitor and maintain technical compliance performance

Context of and specific resources for assessment

Assessment must ensure

resources

Australian Taxation Office ATO guides

financial management record keeping software

human resource texts

recruitment guides

performance management tools

compliance legislation codes and policies

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate performing business tasks

review of business plans records and quotes prepared by the candidate

oral or written questioning on required knowledge and skills

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTSMBA Set up and operate a contractor business

ICTSMB4160A Set up and operate a contractor business.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Employee roles may include:

Sources of employees may include:

Evaluate and select may include:

Induction may include instruction in:

Rewards and incentives may include:

Payroll operation may include:

Employee on-costs may cover costs for:

Employee performance should include:

Growth may include:

Website may include:

Network may include:

Compliance may include: